Dealing with issues when hosting
Things go wrong from time to time, and you can feel very self-critical when they do, but you just have to accept that.
Through hosting, you are welcoming a stranger into your home – of course things can, and do go wrong or not as expected. Some hosting arrangements come under strain because the guest is not sticking to the house rules. When this happens, it is up to the guest to adjust to the household, not the other way round, and we will be here to make sure this is followed. In most cases problems can be resolved with a bit of patience and explanation.
If things are not working out, please talk to your Placement Coordinator – we will work alongside you, offering our support, advice or just a listening ear – whatever you need. If you need the placement to end just tell us and we will make this happen. If we feel the placement must come to an end, we will manage this with you. There are occasions when we will decide it’s in everyone’s best interests for us to end a placement and we will work with you and the guest to do this.
At the end of the placement, however this ends, it’s natural for hosts to feel a sense of loss, and even a sense of guilt that their guest has moved on to live somewhere that is not as nice as the host’s home after the guest has been made to feel so welcome. Your Placement Coordinator can support you through this.
A member of our team is available seven days a week, but we are not an emergency service. If something happens outside working hours we will do our best to respond and resolve issues. If you or your guest are in immediate danger, you should call 999.
The quickest way to record your emergency with us is to email info@refugeesathome.org
